Roster Coordinator - Newcastle Hunter - PHM Health
1300 941 450
PHM Health Covid-19 Response. Find out more

PHM Health is experiencing a period of growth and as a result we are currently looking for an enthusiastic Roster Coordinator to work in our Maryville office.

In exchange for their dedication, our employees are rewarded with highly competitive remuneration, a supportive & close-knit work environment, and flexibility around your personal commitments.

About PHM Health:

PHM Health is a registered NDIS provider which has been providing care to people with disabilities across Sydney since 2017, and recently expanding to Newcastle and Orange. We are a family run not-for-profit organisation that is committed to providing services of the highest quality at all times.

The Role:

The Roster Coordinator reports to the Senior Roster Coordinator and works with a team of schedulers to ensure that all our participants have their hours filled within a reasonable timeframe. Working closely with the operations team, you will ensure great customer service for our participants/clients.

This role has been introduced as a result of expansion and will involve working afternoons (finishing at 8pm) and weekends with limited supervision.


  • Ensure that the gaps in the roster are filled in a timely manner;
  • Liaise with the Recruitment Coordinator as soon as workforce shortages are identified to ensure recruitment is completed in a timely manner;
  • Manage complaints regarding the schedule in a timely manner;
  • Liaise with the Team Leader to ensure appropriate Support Workers are assigned to participants;
  • Communicate with staff regarding changes to their roster;
  • Communicate with participants and their representatives regarding changes to their schedule of supports;
  • Administrative tasks as requested by management.

Essential Criteria:

  • Experience in a similar role;
  • Exceptional communication skills (written and verbal);
  • Familiar with the NDIS.
  • Strong computer skills (Google G-suite software products);
  • Highly organised with a strong work ethic;
  • Committed to providing exceptional customer service;
  • Demonstrates strong initiative and the ability to complete tasks autonomously without constant supervision.

You must also possess, or be willing to obtain:

  • NDIS Worker Check;
  • NSW Working with Children’s Check;
  • Australian working rights.

Employment will also be subject to the completion of the NDIS Worker Induction Module and the NDIS Worker COVID-19 Training Module.

If you meet the above requirements and feel you are the person we’re looking for, we would love to hear from you!

Job Type: Permanent

Salary: $32.00 per hour


  • Afternoon shift
  • Morning shift
  • On call
  • Rotating roster
  • Shift work
  • Weekend

Supplementary Pay:

  • Penalty rates

Application Question(s):

  • Are you available to work a rotating roster which includes morning shifts which start at 6am and afternoon shifts which finish at 8pm?
  • Are you available to work on weekends?
  • Are you comfortable attending to on call duties?
Job Category: Scheduling & Rostering
Job Type: Full Time
Job Location: Newcastle Hunter

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